Thank you for visiting Mxbikesshop and for your interest in our products and services. As an online brand dedicated to women's apparel, we not only strive to offer garments of quality and aesthetic appeal, but also aim to build a safe and pleasant shopping environment through clear, fair, and predictable service rules. This Service Policy (hereinafter referred to as "this Policy") covers the core rights, obligations, product information, usage guidelines, and legal framework involved in your use of this website, browsing of products, placement of orders, and interaction with us. Please read and fully understand all provisions of this Policy before you start using this website or submit any order. Should you have any questions regarding any clause of this Policy, you are welcome to contact us via email. By continuing to use this website or confirming an order, you are deemed to have accepted all terms set forth in this Policy.

I. Product Information and Descriptions

We understand that in online shopping, accurate and detailed product information is a vital basis for your purchasing decisions. Therefore, Mxbikesshop provides the most comprehensive and truthful information possible on each product page, including but not limited to:

1. Material Composition: We clearly list the main fabric components and accessory materials (such as linings, fillings, decorative elements) for each garment, presented truthfully based on the technical specifications provided by our suppliers. Since natural materials may exhibit minor batch-to-batch variations (such as in texture or color depth), such differences are not quality defects but normal characteristics of natural fabrics.

2. Sizing and Fit: Each product is accompanied by a dedicated size chart, including key measurements such as bust, waist, length, and sleeve length. We also indicate the fit style (e.g., slim fit, relaxed fit, regular fit) in the description to help you make a more precise choice based on your wearing preferences. Due to reasonable tolerances in manual measurement and production batches, there may be a deviation of 1–3 cm between the listed measurements and the actual finished garment—please understand.

3. Color Representation: We strive to present the true colors of our products through multiple real-life photographs taken under various lighting conditions. However, differences in color temperature, brightness, and calibration across different display devices (including computer monitors, mobile screens, tablets, etc.) may result in slight color variations between the actual received product and the images on the website. Such color differences do not constitute quality issues. If you have extremely high requirements for color accuracy, we recommend that you take this factor into full consideration before purchasing.

4. Stock and Availability: The stock quantities displayed on the website are real-time system data. However, in rare cases, overselling may occur due to multi-platform synchronization delays or a surge of concurrent orders. If the item you purchased is actually out of stock after payment, we will notify you via email as soon as possible and offer either a full refund or an exchange for another item of equal value.

5. Product Use Statement: All apparel products from Mxbikesshop are designed for everyday wear. Unless specifically indicated on the product page as having particular functional properties (such as waterproofing, UV protection, flame resistance, etc.), our brand's garments should not be used in any non-daily or special safety-requirement scenarios. We assume no liability for personal injury or property damage resulting from improper use or use beyond reasonable wearing conditions.

II. Website Terms of Use

By using this website at www.mxbikesshop.com, you agree to comply with the following usage rules:

1. Account Registration and Security: If you register an account on this website, you are responsible for safeguarding your account password and login credentials, and you accept full responsibility for all activities conducted under your account. We recommend using a strong password and changing it periodically. If you discover any unauthorized use of your account, please notify us immediately via email so that we may assist you in taking necessary security measures.

2. Truthfulness of Information: You warrant that all personal information provided during registration and ordering (including but not limited to name, address, email, phone number, etc.) is true, accurate, complete, and up-to-date. Any order failure, delivery delay, package return, or other loss resulting from the provision of false or incomplete information shall be borne by you.

3. Prohibited Conduct: You shall not use this website for any unlawful, infringing, fraudulent, or disruptive activities, including but not limited to: malicious order manipulation, spreading viruses or malicious code, unauthorized scraping of website data, attacking website servers, or posting inappropriate content or content that infringes upon the lawful rights of others. We reserve the right to investigate suspected violations, restrict account access, or terminate services, and we are entitled to report such conduct to relevant law enforcement authorities.

4. Intellectual Property: All content displayed on this website, including but not limited to product images, design drafts, textual descriptions, brand logos, layout designs, video materials, etc., is protected by copyright, trademark rights, and other intellectual property laws. Without the explicit written authorization of Mxbikesshop, no individual or organization may copy, reproduce, modify, distribute, or use such content for commercial purposes in any form. You may only browse and download necessary information for personal, non-commercial use.

III. Orders and Contract Formation

1. Order Submission: When you select products on the website and complete the payment process, you submit a purchase offer. We will send you an order confirmation email to acknowledge receipt of your order. Please note that this email is merely confirmation of receipt of your offer and does not constitute final acceptance of the order.

2. Contract Formation: The purchase contract between you and Mxbikesshop is formally established when we actually hand over the ordered products to the logistics carrier for dispatch. Prior to that, we reserve the right to cancel orders due to inventory issues, pricing errors, inaccurate information, or other reasonable grounds. If we cancel your order, we will notify you promptly via email and issue a full refund without any charges.

3. Pricing and Payment: Product prices displayed on the website are denominated in USD and exclude shipping costs (as we offer free global shipping). You are required to pay the full product total at the time of ordering. Any discrepancies arising from exchange rate fluctuations or payment platform fees shall be borne by you. We accept a variety of internationally recognized payment methods, and all payment information is transmitted via encrypted channels to ensure the security of your funds.

IV. General Responsibilities in Service Use

1. Duty of Reasonable Use: After purchasing Mxbikesshop products, you should follow the care and washing instructions provided on the product labels and pages. Fabric damage, shrinkage, fading, deformation, or other issues resulting from improper washing, drying, ironing, bleaching, or storage shall not fall within the scope of product quality liability.

2. Personal Judgment and Choice: The sizing recommendations, styling suggestions, and style descriptions we provide are supplementary information. The actual wearing effect and comfort level depend on individual body shapes, preferences, and wearing habits. You are responsible for making independent purchasing decisions based on your own circumstances. We do not assume liability for indirect losses arising from subjective dissatisfaction.

3. Service Interruptions and Maintenance: We strive to ensure stable 24/7 operation of the website. However, due to technical maintenance, system upgrades, network failures, or force majeure events, the website may experience temporary interruptions or reduced access speed. In such cases, we will make every effort to provide advance notice (where feasible) but shall not be liable for any losses incurred by you as a result of such service interruptions.

V. Special Notes on Cross-Border Transactions

As Mxbikesshop provides goods and services to customers worldwide, you understand and agree that:

1. Legal Compliance: You are responsible for ensuring that the products purchased from this website are legally importable in your country or region and for complying with all applicable import/export regulations, consumer safety standards, and tax requirements in your jurisdiction. We shall not be held liable for order cancellations, seizures, or penalties resulting from legal restrictions in your region.

2. Customs Clearance and Taxes: International orders may be subject to customs inspection upon entry and may incur import duties, value-added taxes, or other related fees. These charges are to be borne by the recipient and are not within the scope of payments collected by us. For specific tax rates and payment procedures, please consult your local customs or tax authority.

3. Shipping Terms: For detailed information on shipping timelines, methods, and costs for our global shipping service, please refer to our Shipping Policy. We shall not assume compensatory liability for delays caused by carrier operations, customs intervention, or extreme weather during international transport, though we will make our best efforts to assist with inquiries and coordination.

VI. Limitation of Liability and Disclaimer

1. As-Is Provision: This website and the products sold herein are provided on an "as-is" and "as-available" basis. To the fullest extent permitted by law, we make no express or implied warranties regarding the accuracy, completeness, reliability, or fitness for a particular purpose of the website content.

2. Liability Cap: In no event shall Mxbikesshop's aggregate liability to you for direct losses arising from the purchase, use, or inability to use our products or services exceed the total amount actually paid by you for the relevant order. We shall not be liable for any indirect, incidental, consequential, loss of profits, or loss of goodwill, even if we have been advised of the possibility of such damages.

3. Force Majeure: We shall not be held liable for any delay or failure in performance arising from natural disasters, war, terrorist acts, strikes, government actions, epidemics, cyberattacks, power outages, or any other events beyond our reasonable control.

VII. Customer Feedback and Complaint Handling

We value your voice greatly. Should you have any suggestions, comments, or complaints regarding our products, services, or this Policy, you are welcome to contact us via email. We will:

1. Confirm receipt of your feedback within 1–3 business days;

2. Provide a substantive response or solution within 5–10 business days, depending on the complexity of the issue;

3. Record and categorize all feedback as an important reference for our continuous improvement of service quality.

In your feedback email, please describe the relevant situation in as much detail as possible (such as order number, product name, issue description, photos, etc.) so that we can handle your matter more quickly and accurately.

VIII. Amendments and Notices to This Service Policy

We reserve the right to amend this Service Policy from time to time based on business developments, changes in laws and regulations, or adjustments to industry standards. The revised version will be posted on this website at www.mxbikesshop.com, with the "Last Updated" date indicated at the top of the page. For material changes (such as adjustments to core rights and obligations), we will provide notification via email or website announcement. Any amendments to this Policy shall take effect upon the date of publication, and your continued use of this website constitutes your acceptance of the revised terms.

We recommend that you take a few minutes to review this page before each purchase to ensure that you are fully aware of the currently effective service rules.

IX. Miscellaneous

1. Entire Agreement: This Service Policy, together with our Return Policy, Shipping Policy, and Privacy Policy on our website, constitutes the complete agreement between you and Mxbikesshop concerning the relevant matters, superseding any prior oral or written communications.

2. Severability: If any provision of this Policy is held by a competent court or arbitration body to be invalid or unenforceable, such provision shall be ineffective only to the extent of such invalidity, and the remaining provisions shall continue in full force and effect.

3. Waiver of Rights: Our failure or delay in exercising any right under this Policy shall not constitute a waiver of such right, nor shall it affect our right to exercise such right or pursue related liability in the future.

4. Language Version: This Service Policy is made in Chinese. In the event of any ambiguity or inconsistency with translations into other languages, the Chinese version shall prevail.

X. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.