Thank you for choosing your favorite apparel at Mxbikesshop. We understand that after you place an order, nothing is more anticipated than the safe and timely arrival of your package. To that end, we have established a comprehensive shipping service system covering major countries and regions around the world, striving to maintain clarity and traceability at every stage. Please read the following shipping policy carefully before submitting your order, so that you are fully informed about the expected timeframes from processing to delivery, the available shipping methods, and the applicable shipping costs.

I. Order Processing Time

We recognize the importance you place on delivery timelines, which is why we always prioritize the order processing phase.

1. Standard Processing Cycle: All orders, upon successful payment and system verification, will be picked, re-inspected, packed, and shipped out within 1–3 business days. Business days exclude weekends and public holidays.

2. Peak Season Notice: During promotional campaigns, new collection launches, or year-end peak shopping seasons, processing times may be extended to 3–5 business days due to a surge in order volume. In such cases, we will post notifications on our website or include reminders in the order confirmation email. We appreciate your understanding and recommend planning ahead.

3. Order Confirmation and Dispatch Notification: Once your parcel has left our warehouse, you will receive a dispatch confirmation email containing a tracking number. This email signifies that your order has been officially handed over to the carrier. You may track the real-time shipping status via the link in the email or directly on the carrier's official website.

4. Address Verification: Please ensure that you carefully fill in and verify your shipping address, recipient name, and contact phone number when placing your order. If delivery delays, return of the package, or additional forwarding costs arise due to incomplete, incorrect, or unreachable address information, you will be responsible for the associated liabilities and fees. If you need to modify your address, please contact us via email within 2 hours of placing the order, and we will do our best to assist. Once the package has been dispatched, the address can no longer be changed.

II. Shipping Time

Mxbikesshop serves customers worldwide, and delivery times vary depending on geographic distance, customs clearance efficiency, and local postal delivery performance. Below are estimated shipping times for major regions (calculated from the date the package is dispatched, excluding processing time):

Important Notes:

• The above shipping times are average estimates derived from historical data and are provided for reference only. They do not constitute a guaranteed delivery date. Actual delivery may be extended due to flight scheduling, random customs inspections, local delivery network efficiency, extreme weather, public holidays, or other factors.

• For certain remote or island areas, shipping times may increase by 3–7 business days beyond the table above. If your address falls into such a category, we will note it in your dispatch confirmation email.

• If you have a specific need-by date (e.g., birthdays, holidays, pre-travel), we strongly recommend allowing ample processing and shipping lead time to avoid unnecessary anxiety.

III. Shipping Methods

Mxbikesshop partners with internationally recognized logistics carriers to provide safe and trackable shipping services to customers worldwide. Based on the destination, weight, and volume of the package, we intelligently assign the most suitable shipping route and service level.

1. Standard Global Shipping
   This is our default shipping method, applicable to all international orders. This service provides a full tracking number, allowing you to monitor your package from dispatch to delivery. Standard shipping typically combines air transport with local postal or courier delivery, balancing speed and coverage.

2. Carrier Partners
   Our partner carriers include, but are not limited to, international postal systems, DHL, FedEx, UPS, and their local delivery networks. The specific carrier is automatically assigned by our system based on the destination and package parameters; you cannot select a carrier manually. Regardless of which carrier handles your shipment, your package enjoys the same tracking protection and liability insurance (in the event of loss or damage during transit, we will handle the matter according to the insurance terms).

3. Package Tracking
   Every order is assigned a unique tracking number. You may check your shipment status through:

   • Clicking the tracking link in your dispatch email;

   • Visiting the carrier's official website and entering the tracking number manually;

   • Logging into your Mxbikesshop account and viewing the latest logistics status in your order history.

   Please note that tracking information may not be synchronized with the carrier's system for 24–48 hours after dispatch; please try again later. If tracking updates remain stagnant for more than 5 business days, please contact us via email, and we will assist in initiating an inquiry with the carrier.

4. Customs Duties and Clearance
   During international transit, packages may be subject to inspection by customs authorities in the destination country. Clearance time is not included in our shipping time commitments, and customs processing efficiency varies significantly by country. Please pay attention to notifications from your local customs office. If you are required to provide clearance documentation or pay duties, please respond promptly to avoid package returns or further delays.

IV. Shipping Cost

Mxbikesshop offers a free global shipping policy for customers worldwide, allowing you to enjoy your apparel selections without additional shipping costs, so that more of your budget goes toward the products themselves.

1. Shipping Fee Standard: All orders placed through www.mxbikesshop.com—regardless of destination country, order amount, or quantity purchased—qualify for Free Global Shipping. The final amount you see at checkout is the total product price, with shipping cost shown as 0.00 USD; no additional shipping fees will be charged.

2. Currency Denomination: All our shipping cost calculations and displays are based on USD (US Dollars). The shipping fee you see on our website (i.e., zero) and all related shipping descriptions are denominated in USD. If your payment currency is different, the final exchange rate will be determined by your issuing bank or payment platform and is independent of our shipping policy.

3. Taxes and Other Charges: Free global shipping covers only the basic transport service from our warehouse to the shipping address you provide. This offer does not include import duties, value-added taxes, customs handling fees, or local delivery surcharges (such as remote area fees or heavy parcel fees) that may be levied by the destination country or region. Should your order be subject to such charges upon entry, you, as the recipient, are responsible for paying them. We recommend that you familiarize yourself with the import tax policies of your country or region before placing an order.

4. Return/Exchange Shipping Costs: For the division of shipping costs associated with returns and exchanges, please refer to the specific terms in our Return Policy on the website. Free global shipping applies only to the initial shipment from our warehouse and does not apply to return packages or reshipped items.

V. Risks and Liabilities During Transit

1. Lost or Delayed Packages: Although we partner with reliable carriers, international shipping carries inherent risks that cannot be entirely eliminated. If a package is confirmed lost in transit (as officially determined by the carrier), we will issue a full refund or arrange a reshipment in accordance with the carrier's compensation standards. For packages returned due to customs detention, incorrect addresses, refusal by the recipient, or other similar reasons, we will not be liable for refunds, and you will bear any return shipping costs incurred.

2. Package Receipt Precautions: To protect your rights, we strongly recommend that you inspect the outer packaging for intactness and sealed condition upon delivery. If the outer carton shows obvious damage, crushing, moisture stains, or signs of resealing, please take photos as evidence in the presence of the delivery courier and you may refuse acceptance. Once you or your authorized representative signs for the package, it is considered that you accept the outward condition of the package at the time of delivery, and subsequent claims for transit-related exterior damage will be difficult to support.

3. Non-Receipt Procedure: If tracking shows that the package has been signed for but you have not actually received it, please first:

   • Check with family members, neighbors, building management, or front desk staff;

   • Inspect nearby package storage points or lockers at your provided address;

   • Contact the local carrier depot for verification.
     If the package is still not found after these efforts, please contact us via email as soon as possible, and we will assist in filing an investigation with the carrier. The investigation process may take 7–20 business days—we ask for your patience and cooperation.

VI. Split Shipments

If your order contains multiple items, we may split the shipment into several packages based on warehouse inventory distribution or item size/weight. In such cases, you will receive multiple dispatch confirmation emails, each with its own tracking number. All split packages enjoy free global shipping, and you will not be charged any additional fees for the split. Delivery times for each package may vary slightly depending on dispatch batches; this is normal.

VII. Undeliverable Addresses

We are currently unable to ship to certain address types, including but not limited to:

• PO Boxes or Care-of addresses;

• Military addresses (APO/FPO/DPO);

• War zones, sanctioned countries, or regions (subject to international logistics restrictions).

If the address you provide falls into any of the above categories, our system may intercept and cancel the order during verification, and we will notify you via email. Please confirm that your address is a valid civilian or commercial physical address before placing your order.

VIII. Policy Revisions and Effectiveness

Mxbikesshop reserves the right to amend this Shipping Policy as necessary based on operational developments, logistics market changes, and international regulatory requirements. Revised versions will be posted on www.mxbikesshop.com, with the effective date being the publication date. We recommend that you review the Shipping Policy page again before each order to obtain the most current information.

We are always committed to providing you with clear, stable, and trustworthy shipping services. Although we cannot control every detail of every cross-border journey, we will approach every potential issue with utmost sincerity and responsibility—tracking, coordinating, and resolving matters as they arise. Your patience and understanding will help us together create a pleasant cross-border shopping experience.